Call out procedure
All of our service contract customers have a pre-agreed call out arrangement associated and outlined in their service agreement. Please follow the below process in the event you require a call out to Ian Webb Engineering:
During office hours: 8am – 4.30pm weekdays. Please call 01296 771000.
Your call will be answered by one of our office staff who will assess the urgency of your call out and dispatch an engineer appropriately or arrangements will be made for an engineer to attend site at their earliest convenience. We assess the severity and urgency of a call out.
Please make sure to provide your Name, site name and contact number in the event we need to get back in touch.
Call out charges apply, as outlined in your service contract.
Out of hours: 4.30pm – 8am weekdays, weekends and bank holidays. Please call 01296 771000
Your call will be diverted to the out of hours voicemail, where you will be provided with the allocated out of hours mobile number to call. Your call will be answered by our out of hours engineer who will assess the severity of your call out requirement and make the decision to attend site immediately or arrange a site visit at a more convenient time for you during normal working hours.
Please make sure to provide your Name, site name and contact number in the event we need to get back in touch.
Out of hours call out charges apply, as outlined in your service contract.